Female Shop Manager KSA - Alyasra Fashion

14-6-2018 Jobs in Saudi Bayt Saudi 70

Guide the success of a store by leading and motivating the selling team, developing and managing the service environment and presenting a clean, neat and organized shopping environment for our customers.

1 People Management:

  • Follow up shop team through conducting daily meeting to discuss sales achievement vs. target and distribute roles to reach objectives.

  • Train new and old team on how to handle customers in addition to product knowledge in terms of features and benefits.

  • Set shop team attendance schedules according to business needs ad follow up implementation.

  • Manage all inter shops transfers and communicate properly to area manager

  • Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation.

  • Handle team grievances and disciplines

2. Sales Management:

  • Set targets for team daily/weekly/monthly.

  • Motivate team to achieve their individual and store targets, and determine top and low performers

  • Analyze shop and brand performance and take necessary action with approval from area manager.

  • Support all marketing activities

3. Customer Service:

  • Demonstrate six steps with outstanding customer service and be a role model for team.

  • Handle customer complaints.

  • Provide appropriate after sales service to all customers

  • Provide feedback to area manager about customer needs.

  • Ensure to keep all promises made to customer.

  • Enhance the customer service provided to customer through shop team

4. Stock Efficiency:

  • Ensure appropriate stocks of products are available

  • Conduct inventory of products as per standards and ensure accuracy

  • Ensure all transfers in and out are accurately recorded as per policy

  • Ensure appropriate quantities of bags and POS (Point Of Sale) display materials

  • Ensure stock safety (cabinets and stockrooms)

5. Product and Visual Merchandising:

  • Ensure team is aware of product and the brands handled and communicate features to customers properly.

  • Ensure windows displays, shop graphics and POS materials as per guidelines

  • Check products proper arrangement on the shelves and tables

6. Shop Administration

  • Ensure all policies and procedures are followed properly.

  • Ensure all financial and banking work is completed accurately

  • Ensure cleanliness, safety and security of store is given high importance

  • Ensure all returns, exchanges are made according to policy

  • Ensure right in-store-ambience and al furnishings and fixtures are maintained in accordance with maintenance team

  • Handle shop expenses vs. budget

Job Details

Posted Date: 2018-06-14
Job Location: Riyadh, Saudi Arabia
Job Role: Management
Company Industry: Retail/Wholesale

Preferred Candidate

Career Level: Management
Gender: Female
Nationality: Saudi Arabia
Degree: Bachelor's degree