Quality & Training Specialist - Hospitality

This position is responsible to assure the delivery of general services to the highest quality standards and best practices, to design, develop and deliver training courses for the hospital housekeeping, waste management and textile care services, and to monitor the performance of annual job competency assessments for all caregivers within the General Services Division (GSD).

Primary Duties and Responsibilities:

  • Set and document the general services quality standards, specifications and staff competencies.

  • Continuously assess the quality of the general services delivery to identify areas of improvement.

  • Design and develop training programs to match the quality required to improve the quality of service.

  • Conducts all new caregiver orientation and core training competencies with the help of the HSEQ Manager.

  • Trains front-line and supervisory level housekeeping, waste management and textile care services (laundry/linens) staff in international “best practices” and related technical skills and competencies.

  • Analyzes existing training needs to develop new training programs or modify and improve existing programs.

  • Organizes training manuals, multimedia visual aids and other educational materials.

  • Conducts training sessions in both large and small group settings.

  • Use audiovisual aids, computers, and teaching applications.

  • Develops testing and evaluation procedures.

  • Determines data elements necessary for training database and maintains data on an ongoing basis (e.g., attendance, penetration, etc.).

  • Recommends to the operations team ways to improve upon the general services policies and procedures

  • Works with operations team to develop LEAN Training to support the LEAN mission of the department

Job Details

Posted Date: 2018-07-11
Job Location: United Arab Emirates
Job Role: Support Services

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor