PORTFOLIO SUPPORT ANALYST

  Act as the first point of contact for a global customer base on day to day matters concerning the end user experience in regards to Enterprise Analytics (EA) tools and technology. Key role in resolving complex issues, sharing concerns and trends with relevant team members.
 
Job Accountabilities:
 
Act as the first point of contact for the global customer base of active EA projects, including through the User Support Portal. Establish SLAs and processes for addressing issues raised outs...