IT Field Engineer - Global Human Resources LLC

23-7-2018 Jobs in Dubai - UAE Bayt 46

Provide Level-1 technical support to 1000+ end users, by resolving incidents and service requests assigned to IT Field Support team through Axios Assyst ITSM system, s per ITIL v3standards



-Troubleshoot and resolve hardware faults in laptops and desktops , upgrade their memory and hard disk; specifically business models from HP, Dell andLenovo
-Setup and troublshoot local and MF network printers, specifically: Ricoh, HP, Xerox, Kyocera andSamsung
-Install and support projectors, scanners, and faxmachines
-Troubleshoot and resolve software pplications faults on users computers; including Windows 7/8/10, Office 2013/2016, Outlook 2013/2016, Adobe, and Trend Micro Worry Free Business SecurityAnti-virus
-Configure and troubleshoot email accounts, and email-archiving through Symantec Enterprise Vault agents


-Install and troubleshoot PKI certificates to employees Email accounts
-Install, configure and troubleshoot Skype for Business application on end user devices; workstations and Smart Phones, and provide knowledge transfer to endusers
-Configure anti-virus software; mainly Trend Micro, on end-users’ workstations, and clean infected corporate laptops anddesktops
-Prepare, install and configure standard Windows 8/10 image on end-users workstations
-Deploy Windows 7/8/10 service packs, patches and updates on all end userworkstations
-Install, configure and troubleshoot Cisco IP telephones of variantmodels
-Setup network configuration on end-users’workstations
-Troubleshoot LAN / WAN connectivity issues forend-users
-Install, configure and troubleshoot Aruba wireless access pointdevices
-Extend network cables from wall sockets to users'workstation
-Patch network cables in the IDF rooms between patch panel andswitchs


-Manage offsite storage of backuptapes


-Update the “IT Operational Manual” on regularbasis

Job Details











Posted Date: 2018-07-23
Job Location: Abu Dhabi, United Arab Emirates
Job Role: Information Technology
Company Industry: Information Technology

Preferred Candidate







Career Level: Management
Degree: Bachelor's degree